Frequently Asked
Botanica Spa Olivedale — your questions answered
Everything you might want to know before your first visit. If your question is not here, WhatsApp us and a therapist will come back to you.
- How do I book a treatment?
- Book online through Fresha at any time, WhatsApp us on +27 62 505 1559, or call the spa. Weekend slots fill up first, so book a few days ahead where you can.
- Where is Botanica Spa?
- 19 Dianne Road, Olivedale, Randburg, Johannesburg. We are a short drive from North Riding, Sharonlea, Jukskei Park, Douglasdale and greater Randburg.
- What are your trading hours?
- We are open Tuesday to Sunday, 09:00 – 18:00, and closed on Mondays. Public holiday hours may differ — please check with us before travelling.
- Is there parking at the spa?
- Free on-site parking is available. Please contact us if you have specific access requirements so we can advise you before your visit.
- Which payment methods do you accept?
- We accept card payments, cash and instant eft.
- Are the prices on this site the same as on Fresha?
- Yes. Our full menu with durations and prices is published here and mirrored on Fresha. Live availability and final booking confirmation are handled securely through Fresha.
- What is your cancellation policy?
- Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Please contact Botanica Spa directly for assistance with late cancellations.
- Do you offer gift vouchers?
- Botanica Spa gift vouchers are currently offered at a 15% discount. Message us and we'll arrange yours. WhatsApp or call us and we'll confirm how to purchase.
- Is your team qualified?
- Our treatment team has professional training in beauty therapy, massage, nail treatments and DermaFix skincare.
- Which products do you use?
- Our facials use the DermaFix cosmeceutical range. Your therapist will explain what is being used on your skin during the treatment.